Terms and Conditions for VegXpress Effective Date: [15/11/2024] Welcome to VegXpress, your trusted partner for fresh, daily vegetable and fruit deliveries. These Terms and Conditions govern your use of the VegXpress website, mobile application, and services. By accessing or using VegXpress, you agree to comply with and be bound by these Terms. If you do not agree with these terms, please do not use VegXpress. 1. Acceptance of Terms By accessing or using the VegXpress website, app, or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. These terms apply to all users of VegXpress, including customers, visitors, and others who access the platform. VegXpress reserves the right to modify or update these terms at any time. It is your responsibility to check for updates regularly. 2. Use of VegXpress Services VegXpress provides subscription-based delivery of fresh vegetables and fruits, through its VegXpress app and website. You must provide accurate and complete information when creating an account with VegXpress. Users must ensure that their VegXpress account is secure and are responsible for all activities that occur under their account. You agree to use VegXpress only for lawful purposes and in a manner that does not violate the rights of others or restrict or inhibit others from using VegXpress. 3. VegXpress Subscription Plans VegXpress offers various subscription plans that can be modified, renewed, or canceled by the customer. Payments for VegXpress subscriptions are made through secure payment gateways. If you are subscribed to VegXpress, your subscription will automatically renew based on your plan until you cancel it. Customers may choose to subscribe to Xpress Pass for additional benefits, including unlimited orders with no extra payment, as offered by VegXpress. 4. Order and Delivery Policy All orders placed through VegXpress are subject to acceptance by VegXpress. We will confirm your order via email or through the VegXpress app. VegXpress aims to deliver all orders on time, but delivery schedules may vary depending on availability, weather conditions, and other factors. Delivery charges may apply depending on your location, unless specified under a special offer or as part of the Xpress Pass benefits. If you receive an incorrect or damaged order, you must notify VegXpress within 24 hours to request a refund or replacement. 5. User Responsibilities As a user of VegXpress, you are responsible for maintaining the accuracy of your contact and shipping information. You must ensure that someone is available to receive the delivery at the provided address during the specified delivery window. VegXpress is not responsible for delays or failed deliveries due to incorrect addresses, absence at delivery location, or customer unavailability. 6. Xpress Pass Terms The Xpress Pass is a premium subscription offered by VegXpress that provides additional benefits such as free deliveries, unlimited orders, and more. New customers can receive a 3-day free trial for the Xpress Pass. After the trial period, the subscription will automatically continue unless canceled by the user. The Xpress Pass cannot be transferred or shared between multiple users. VegXpress reserves the right to change the terms of the Xpress Pass at any time. 7. Payment and Billing All payments for services provided by VegXpress are processed through secure, trusted payment gateways. By subscribing to VegXpress, you authorize us to charge your provided payment method for subscription fees and any additional purchases. If your payment method fails, VegXpress reserves the right to suspend or terminate your account. VegXpress also reserves the right to modify pricing or offer discounts or promotions at any time. 8. Refund and Cancellation Policy VegXpress strives to ensure customer satisfaction. However, once an order is confirmed, it cannot be canceled. If there is an error in your order, or if you receive damaged goods, VegXpress will issue a refund or replacement upon investigation. Subscription cancellations must be done through the VegXpress app or website. After cancellation, you will continue to receive deliveries until the end of the current billing period. 9. Intellectual Property Rights All content available on VegXpress platforms, including logos, images, text, and design, is the property of VegXpress or its licensors and is protected by copyright laws. You may not reproduce, modify, distribute, or use any of the content of VegXpress without prior written permission. 10. Privacy and Data Protection VegXpress respects your privacy and is committed to protecting your personal information. Please refer to our Privacy Policy for details on how we collect, store, and use your personal data. By using VegXpress, you consent to the collection and processing of your personal data as described in the Privacy Policy. 11. Limitation of Liability VegXpress will not be liable for any indirect, incidental, special, or consequential damages resulting from the use of our services. Our liability, if any, is limited to the amount paid for the specific product or service that caused the issue. 12. Indemnification You agree to indemnify and hold harmless VegXpress, its employees, directors, agents, and affiliates from any claims, damages, or liabilities arising out of your use of VegXpress services. 13. Governing Law These Terms and Conditions are governed by the laws of the country where VegXpress operates, and any disputes will be resolved in the appropriate courts of that jurisdiction. 14. Modifications to Terms VegXpress reserves the right to modify these Terms and Conditions at any time. Any changes will be posted on our website or app, and it is your responsibility to review the updated Terms. Your continued use of VegXpress after such modifications constitutes your acceptance of the revised Terms. 15. Contact Us If you have any questions or concerns about these Terms and Conditions, please contact us: Email: support@vegxpress.com Address: VegXpress Headquarters, Nanded ,Maharashtra ,India By using VegXpress, you agree to abide by these Terms and Conditions. These terms ensure that your experience with VegXpress is secure and efficient.